Cancellation, Transfer & Refund Policy

• Need to cancel your class? → Go to Cancellation Policy
• Want to move to a different date? → Go to Transfer Policy
• Missed your class? → Go to Missed Class Policy
• Taking a TAP Renewal (online exam)? → Go to TAP Renewal Policy

Course Cancellation Policy

All cancellations must be requested through our contact form:

CONTACT US

Our system does not allow automatic cancellations. Submitting a request does not mean your course is canceled immediately. Once your request is reviewed and processed, you will receive a confirmation email.

Please include the following in your request:

• Full name
• Course date
• Course type (ServSafe or TAP)

ServSafe Courses

• 24 hours before class → Refund minus $25 administrative fee
• Less than 24 hours → No refunds

TAP Courses

• 24 hours before class → Refund minus $10 administrative fee
• Less than 24 hours → No refunds

Course Transfer Policy

To transfer to a different class date:

1. Submit a request through our contact form: CONTACT US
2. Include your name and original class date
3. Provide the new class date you would like to attend
4. If required, purchase the transfer fee:

 TAP Transfer Fee  

 ServSafe Transfer Fee

Transfers are not automatic. Once your request and any required fee are received, we will process your request and confirm your new class date by email.

Important: Any transfer fee must be purchased at least 24 hours prior to the new class date, or we cannot guarantee placement.

ServSafe Courses

• 24 hours before class → No fee
• Less than 24 hours → $25 transfer fee

TAP Courses

• 24 hours before class→ No fee
• Less than 24 hours→ $10 transfer fee

Missed Class Policy

If you missed your class, you can still attend a future class by purchasing a transfer fee.

How it works:

1. Go to the Product page: https://www.alaskacharr.com/products/
2. Select the transfer fee applicable for your course. (TAP or ServSafe)
3. Enter the new class date you want to attend
4. Complete the payment — must be done at least 24 hours before the new class date.

Fees:

• ServSafe: $25
• TAP: $10

Time Limit:

• Transfers can only be requested within 30 days of your original class date
• After 30 days, your registration expires and a new course must be purchased at full price.

TAP Renewal (Online Exam) Policy

This section applies only to TAP Renewal (online exam), not in-person classes.

To request a cancellation:
Contact Us

Requests must be submitted before accessing the exam. Once the exam has been accessed, it is considered used.

Refund Details

• Approved refunds are subject to a $10 administrative fee

No refunds or credits will be issued if:

• The exam has been accessed
• You are later found ineligible for renewal
• After 30 days from the original purchase date