TAP®

Frequently Asked Questions

How do I create an account?+

Click “Join” in the top right corner.

Click “Create an Account” and enter your information.

On the next screen, enter your employer's name.

*If it's not listed or you’re not currently employed, just leave it blank.

Fill in your contact information, including a valid mailing address.

Check your email for a verification code, enter it, and confirm your account.

Account Creation https://scribehow.com/viewer/Create_Alaska_Charr_Account__lpZ8MsfGQEOj9QHj8QeglA?referrer=workspace.

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How do I get member pricing?+

To become a member, your employer must be a CHARR member. When creating an account, select your employer from the dropdown. If they don’t appear, leave it blank.

If you already have an account but your employer isn’t linked, please fill out a contact form.

Once your account is created and your employer is linked, membership approval may take at least 24 hours and is verified Monday–Friday.

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Do I need to pre-register for the classes?+

Yes, registration is required for in-person classes and webinars; you can register online here.

For in-person classes, bring a government-issued picture ID and something to write on.

For webinars, you will need to upload a government-issued picture ID 24 hours prior to the class date. Instructions are included in your confirmation e-mail.

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How do I cancel or transfer?+

Please visit our Course Reschedule Page on your next steps.

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How do I access my course once I have registered?+

Login to https://www.pathlms.com/alaska-charr using the SAME email and password you used to create your account.

Navigate to Courses > Purchased.

Select the box with your class type and date from the Purchased section to open the course.

Course access Video Guide.

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How does the TAP® webinar work?+

Our webinars are held live via Zoom with a certified instructor. After registering, please check your email for course instructions, including the Zoom link and access details.

You can join using a phone, laptop, or tablet. Your camera and microphone will not be used or required during the session. We recommend downloading Zoom in advance to avoid any technical issues on the day of the webinar.

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Are retakes allowed for failed tests?+

A retake will be available if you fail the assessment.

*If you fail the retake, you will be required to purchase and attend the class again

Retakes are not available for renewals

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My card was lost stolen or misplaced?+

You can request a replacement card in person at the CHARR Office for $20, or purchase one online [ here.].

Be sure to provide an accurate and complete shipping address to avoid delays

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I never received my TAP® card, what should I do?+

Please first check your email for any undeliverable mail notifications.

If your card is returned as undeliverable, you will be notified by email with instructions to resolve the issue. Follow-up reminders will be sent at 30, 60, and 90 days. If the issue is not resolved within 90 days, the card will be securely shredded.

If it has been over 90 days since you completed your course, you will need to log in to your account and purchase a replacement card, confirming your shipping address is correct.

If you are within 90 days, please contact us “HERE”

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Do I have to wait to receive my TAP® certification card?+

No—you’ll receive a temporary TAP® certificate immediately after successfully completing the certification survey following your exam. This temporary certificate is valid for 14 days. Your physical TAP® card will be mailed to you and typically arrives within about two weeks.

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Who is required to have a TAP® card, and is there a grace period?+

Anyone who sells, serves, or supervises the sale or service of alcohol in Alaska is required to have a valid TAP® certification. This includes bartenders, servers, clerks, managers, and security staff.

There is a 30-day grace period for new hires outside the Municipality of Anchorage. However, within Anchorage, there is no grace period—you must have a valid TAP® card before starting work, and it must remain current at all times.

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Do I have to be 21 years old to take the class?+

No. However, you must be 18 or older to receive a TAP® certification.

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Can I get a TAP® card if I have a DUI or an alcohol-restricted ID?+

Yes. There is no law prohibiting individuals with a DUI or alcohol restriction from obtaining a TAP® card or serving alcohol.

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Can I take the TAP® webinar if I'm outside of Alaska?+

Yes, you can attend the TAP® webinar from anywhere in the U.S. Just remember that all sessions are scheduled in Alaska Time.

Please note: TAP® cards are only mailed to Alaska addresses, or you may pick up your card at our Anchorage office once you're in the state.

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Is my card form another state valid in Alaska?+

No. Alcohol server training is state-specific as state laws vary a great deal.

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My account information is incorrect—how can I fix it?+

If your account information (such as name, email, phone number, or employer) is incorrect, please submit a contact form and include:

The current information listed on your account

The corrected information you'd like us to update

If the correction includes a name change, you may need to order a replacement TAP® card.

If the incorrect information was entered during registration, and a card has already been issued, a replacement card must be purchased to receive an updated version.

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How can I access my student record?+

1. Alaska CHARR Website

Website: www.alaskacharr.com

Instructions: Sign in to your account to view your student records.

2. Learning Management System (LMS)

Website: www.pathlms.com/alaska-charr

Instructions: Log into your account to access your course history and certificates.

3. ServSafe

Website: www.servsafe.com

Instructions: Sign in to your ServSafe account to view training records and print certificates.

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